Frequently asked questions (FAQ)
In this section you will find the answers to the frequently asked questions.
Of course, it may be that your concern or question is not directly clarified here. However, we are always at your disposal. Simply use our contact options.
Contact usWe offer various payment options:
- PayPal Unfortunately, a advance payment and payment on surname (on receipt of the goods) is not possible.
- Credit card
- Klarna
- Apple Pay
- Google Pay
- Instant bank transfer
Shipping costs vary depending on the order quantity and shipping country. The exact costs are automatically displayed during checkout or the ordering process. Here are details of how shipping costs are calculated as an example for within Germany:
- All orders are shipped with a fixed price of € 4,99.
- From € 49 order value, the shipping is free.
- All orders are sent insured with a tracking number.
- The shipping costs for outside Germany can be viewed during the checkout process.
- Free shipping within the EU from € 99 order value.
We sell our products only via shipping. Unfortunately, a collection (pick-up) is not possible.
The products will be handed over to shipping within 1 to 2 working days after payment. You will be automatically informed via email by us or by the shipping company about the shipping status. So check your inbox regularly!
Ja, Produkte können innerhalb der Frist in der Widerrufsbelehrung zurückgegeben werden. Schreibe uns im Falle einer Rückgabe einfach an. Kontaktmöglichkeiten findest Du hier.
No, discount campaigns cannot be combined. However, you are welcome to combine gift vouchers with discounts.
With Klarna purchase on account, an identity and creditworthiness check is carried out in the credit reporting agencies specified by Klarna. On this basis, a decision is made as to whether you can use this payment method.
Various factors, such as late payments, an invoice amount that is too high, negative Schufa entry or incorrect information about the person may result in not all or even any Klarna payment options being available.
Click here if you need more help about Klarna.
You can find more information about Klarna's privacy policy here.
No, unfortunately that is not possible.
We are constantly expanding our selection. Just keep checking back or subscribe to our newsletter so you don't miss any new products and offers.
No, unfortunately not.
Yes, that is possible. To do this, simply enter the different address in the "Delivery address" section during the ordering process.